General Contract Information

CONTRACT NUMBER:
240160-12

LEAD AGENCY:
City of Tucson

CONTRACT EXPIRATION:
August 18, 2027

EXECUTIVE SUMMARY:
Executive Summary

SOLICITATION DOCUMENTS:
Original RFP

RFP Price Page

American Rescue Plan Act (ARPA) Terms & Conditions

Proof of Publication

CONTRACT DOCUMENTS:
Signed Contract #240160-12

Pricing

SUPPORTING DOCUMENTS:
AZ Compliance Questionnaire

Contact Information

Tec-Refresh, Inc.
100 Bayview Circle, Suite 230
Newport Beach, CA 92660

Efrem Gonzales
President & CEO
714-290-1173
efrem.gonzales@tec-refresh.com

Axia Alternative (Blue & Orange) v2 Transparent

About Tec-Refresh

Empowering Innovation through Security, Visibility, and Automation
As a Managed Service Provider (MSP) and Managed Security Services Provider (MSSP), we manage your IT services, offer backup and disaster recovery, and provide network visibility and security. Our knowledgeable and customer-oriented staff engages to accelerate your network and simplify its security, visibility and automation. Tec-Refresh, Inc. has regional offices in Newport Beach, CA, Charlotte, NC and Boston, MA. Contact us to see how we can put our IT expertise and experience to work for you!

Company Overview
Tec-Refresh, Inc. is an information security consulting firm which provides managed security services, risk management, and compliance services. Efrem Gonzales founded the company in 2010 on the principle of putting the customer first. Our solutions reduce complexity, simplify device compliance, and enhance network security.

We have the privilege of providing solutions for public, private, and non-profit organizations. By understanding each of our customers and their unique needs, we’re committed to improving security by providing customer-focused solutions that align with their goals and objectives.

Whether your organization needs expertise in cyber security, backup & disaster recovery, or network segmentation, our dedicated and knowledgeable team will meet your IT needs and ensure you’re getting the most out of your employees and equipment.

Cybersecurity Solutions to Protect Your Organization

At Tec-Refresh, we specialize in cybersecurity. We safeguard networks from threats like ransomware and ensure your IT infrastructure is secure so your team can focus on business operations.

  • NOC/SOC Monitoring & Support
    Our NOC and SOC provide comprehensive monitoring to swiftly resolve issues and give a holistic view of your security.
  • Vulnerability Assessments
    Initial assessments of your network, policies, and infrastructure, followed by continuous scans to mitigate threats proactively.
  • Penetration Testing
    Annual tests following PTES, OWASP, PCI, or HIPAA guidelines, ensuring compliance and addressing security gaps.
  • Ransomware Recovery-as-a-Service (RRaaS)
    Comprehensive recovery from ransomware attacks, restoring systems quickly and securing your data.
  • Social Engineering Testing
    Annual phishing and vishing tests, with monthly training campaigns to educate your staff on detecting threats.
  • Managed Detection Response (MDR)
    Continuous monitoring and rapid incident response to minimize business disruptions.
  • Visibility & Network Access Control
    Real-time visibility and control of all connected devices using the Forescout networks security platform, with automated security policies.

Business Advisory Services

Supporting Your Business Growth and Data Protection
Our IT Advisory Services provide strategic guidance in cybersecurity, cloud migration, network architecture, and business continuity. We start with a comprehensive Network Discovery Report to build a roadmap for improving your network security and processes.

  • Security Framework Development
    Analyze network security, configurations, and patching policies to meet industry standards.
  • Network Architecture Review
    Identify weaknesses and risks by evaluating your network infrastructure.
  • Business Continuity Review
    Assess or enhance your Business Continuity Plan (BCP) to protect critical assets.
  • Cloud Migration Services
    Guide your seamless transition to the cloud for improved agility and scalability.

What is digital transformation, and do you need it?

Get the Video