Case Study: Jurupa Community Services District

OVERVIEW

Founded in 1956, the Jurupa Community Services District is a public governmental agency that provides services and programs to the cities of Jurupa Valley and Eastvale. It is governed by five elected representatives (Board of Directors) from both cities. Serving over 140,000 people in a 40-square-mile area, JCSD provides a variety of community services and programs, including water, sewer, streetlights, frontage landscape maintenance, graffiti abatement, and parks and recreation services.

Our partnership with Tec-Refresh is built on trust and expertise. Their proactive approach to cybersecurity and IT management has fortified our defenses and enabled us to focus on serving our community with confidence, knowing our critical systems are secure and optimized.

CHRIS BERCH

General Manager

Jurupa Community Services District

CHALLENGES

Jurupa Community Services District faced significant challenges within their organization, grappling with a multitude of issues stemming from disparate and outdated systems. These outdated and legacy systems scattered across their network not only led to frequent system failures but also hampered productivity. Compounding the problem, critical areas of their business were plagued by aging equipment that had reached its end of life, resulting in connectivity issues and substantial downtime, further exacerbating productivity losses.

Adding to their woes, JCSD relied on several service providers, each offering only partial solutions without the ability to provide comprehensive guidance or deliver a unified approach to futureproofing their technology infrastructure. This fragmented approach proved to be not only financially burdensome but also complicated coordination efforts among different service providers, ultimately proving to be unsustainable and inadequate in scaling for JCSD’s needs.

SOLUTIONS

Jurupa Community Services District enlisted Tec-Refresh for an extensive engagement aimed at evaluating their network and security infrastructure, leveraging our expertise across three core areas: business advisory, continuity, and cybersecurity. Harnessing our specialized approach, Tec-Refresh crafted a strategic plan that provided JCSD with a comprehensive overview of their current infrastructure, identifying critical areas in need of immediate attention. These insights informed strategic investments in hardware, software, cybersecurity measures, professional services, and ongoing managed services.

At Tec-Refresh, our commitment to Jurupa Community Services District goes beyond technology—we are dedicated to being a trusted partner in their mission. By combining tailored solutions with proactive support, we ensure their critical systems remain secure, efficient, and resilient, empowering them to serve their community without compromise.

EFREM GONZALES

Founder and CEO

Tec-Refresh

RESULTS

Throughout the process, Tec-Refresh earned JCSD’s trust through our exemplary performance and unwavering commitment to industry best practices. Consequently, we successfully enhanced productivity by upgrading vital infrastructure, effectively minimizing downtime and bolstering overall business efficiency. Additionally, our efforts enabled JCSD to streamline their service provider arrangements, resulting in significant cost savings. Through our partnership, Tec-Refresh not only addressed immediate challenges but also positioned JCSD for sustained success in an ever-evolving technological landscape.

Looking to experience similar results for your organization? Evaluate your cybersecurity posture by requesting a consultation with our team today.

INDUSTRY: ENERGY, UTILITIES & WASTE

OVERVIEW

CHALLENGES

SOLUTIONS

RESULTS

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