The challenge
Bringing a design vision to life with virtually zero downtime
Inter Valley Health Plan’s IT department had a clear design vision for its new infrastructure and needed a partner who could implement it using best business practices. Because the organization operates in a highly regulated environment, the project had to be completed with minimal impact on end users and virtually zero downtime.
“We needed a partner that could take our design vision and implement it using best business practices. Furthermore, we operate in a highly regulated environment. It means the project has to be completed with minimal impact to end users and virtually zero down time.”
Hatim Mouissa, Manager of Information Technology and Operations, Inter Valley Health Plan
The solution
Best-of-breed infrastructure, built in collaboration
Working alongside Inter Valley Health Plan’s IT department, Tec-Refresh architected and implemented the new IT infrastructure, including cloud-based solutions, and transitioned the organization from its old networks to the new ones.
- Collaborative designThe organization’s design vision, refined with best business practices.
- Architecture and implementationNew IT infrastructure built for performance and scalability, including cloud-based solutions.
- Seamless network transitionThe organization moved from its old networks to the new ones.
The results
Lower costs and a measurable increase in service quality
The new infrastructure has reduced operating costs for Inter Valley Health Plan and empowered the organization to provide a measurable increase in service quality, communication and consistency.